GENERAL POLICY
PRICE: Prices shown are list prices and subject to trade discounts. Prices subject to
change without advance notice.
TERM: Net 30 days from the date of invoice with credit approval on file. A 2% service charge will be applied to all past due invoices for 30 – 60 days, 10% for 60 – 90 days, 25% for 120 days and more.
MINIMUM ORDER: No minimum order required. But all items are sold and shipped by case.
FREIGHT: Orders equal or over $2,000.00 net to a single destination will be shipped freight pre-paid via a common carrier selected by Yanco. Otherwise will be shipped freight collect, prepaid-add, or 3rd party. Yanco is not responsible for any accessorial charges, including but not limited to, same-day delivery, guaranteed service, sorting and segregating, lift-gate, inside delivery, re-delivery, and limited access. Any additional charges by carrier due to inaccurate shipping information will be customers’ responsibilities.
DAMAGES & SHORTAGES: If shortage or damage happens, notify the carrier immediately for inspection, and get a damage/shortage report, including pictures, or signed notification on the bill of lading. Then report to Yanco within 48 hours of receiving. Otherwise it will be the sole responsibility of the customers.
BACK ORDERS: Back-order items from a prepaid order will be shipped freight prepaid. Back-order items from all other orders will be shipped freight collect or prepaid-add
RETURNS: Customers should inspect immediately after the receipt of the goods, and notify Yanco of any incorrect or mis-shipment within 3 business days. A return authorization number must be obtained from Yanco in case a return is necessary. All returns must be shipped prepaid, and all items must be returned in the original cartons and in an unused, resalable condition. Returned items are subject to a 25% restocking charge. Only merchandise credit will be issued on approved returns. No cash refund.
No returns will be accepted after 180 days of purchases regardless of reasons.
NEW ACCOUNT: Cash in advance or C O D on initial orders for all new accounts. To open an account with Yanco, we need 1) Minimum 3 Trade References; 2) Bank Reference; 3) A copy of State Resale Certificate
SPECIAL ORDER: Special order items will not be accepted for exchange or return:
Special orders require a 50% deposit when ordering
HANDLING COST(effective May 1st, 2022): For orders shipped UPS, Fedex or USPS, a handling charge of $5 per case will be added.
SAMPLE POLICY(effective March 15, 2019): Yanco provides free samples with no freight charge to dealers at their request. For samples shipped to end users, customers are responsible for freight charges while the samples themselves are free.