GENERAL POLICY

NEW ACCOUNT: For dealers without an existing Yanco account, a Distributor Registration Form must be completed. This form can be requested from our sales team and should be submitted along with a Resale Certificate. The initial order for all new accounts requires cash in advance or COD payment.

FREIGHT: Orders equal or over $2,000.00 net to a single dealer destination will be shipped Prepaid Freight by Yanco. Yanco is not responsible for accessorial charges, including but not limited to, lift-gate, guaranteed service, and limited access. 

MINIMUM ORDER: No minimum order required. However all items are sold and shipped by case.

SAMPLE POLICY: Yanco provides free samples with no freight charge to dealers at their request. 

BACK ORDERS: Back-ordered items from a prepaid order will be shipped freight prepaid. Back-ordered items from all other orders will be shipped freight collect or prepaid-add.

DAMAGES & SHORTAGES: If there are product damages or shortages upon receiving a shipment, please notify the carrier immediately for inspection, and get a damage/shortage report, including pictures, or signed acknowledgement on the bill of lading. Then report the incident to Yanco within 48 hours of receiving. Otherwise the damage or shortage will be the sole responsibility of the customer.

RETURNS: Customers should inspect orders immediately after the receipt of the goods, and notify Yanco of any errors within 3 business days. A Return Authorization (RA) number must be obtained from Yanco before returning any merchandise. All returns must be shipped prepaid, and all items must be returned in the original cartons and in an unused, resalable condition. Returned items are subject to a 25% restocking charge. Approved returns will receive merchandise credit only—cash refunds are not available.

No returns will be accepted after 180 days of purchases.

SPECIAL ORDER: Special order items will not be accepted for exchange or return: Special orders require a 50% deposit when ordering.

PAYMENT TERMS: Net 30 days from the date of invoice with credit approval on file. A 2% service charge will be applied to all past due invoices for 30 – 60 days, 10% for 60 – 90 days, 25% for 120 days and more.

HANDLING COST: For orders shipped UPS, Fedex or USPS, a handling charge of $5 per case will be added.